Skip to content

Delete your Packitta account

Last updated

This page explains how to delete your account in the Packitta app and what happens to your data. Deleting your account cannot be undone from the app.

Delete your account in the app

  1. Open the Packitta app and sign in with your mobile number.
  2. Tap Account at the bottom of the screen.
  3. Tap Account settings.
  4. Tap Delete Account.
  5. Read the summary, then tap Delete Account Permanently.

Your account is closed right away and you are signed out on all your devices.

Can't use the app?

Contact Packitta support by email or WhatsApp and ask us to delete your account. Send the request from, or include, the mobile number registered on your account so we can confirm it is yours. We will close the account and confirm when it is done.

What is deleted

  • Your account: name, mobile number, email address and profile photo.
  • If you own the business: the business profile, addresses, verification documents, the staff accounts you added, your store and its products.
  • Your notification settings and the devices signed in to your account.

What we keep

We keep only what we must keep by law or to settle disputes: order, invoice and payment records. These records are kept for as long as the law requires and are not used for anything else.

Before you delete

  • Settle any open orders, unpaid balances or installments first. Our team will contact you if anything is still open.
  • If you are a staff member, deleting your account does not affect the business you work for.

For more about how we handle your data, see our Privacy Policy.